Thanks to Rob and Paul for getting me in lat b day I called for an oil change. They also gave me helpful feedback on other work that I could/should have done in the near future, but without a hard sell. I also appreciate their customer loyalty program. I also noted that their customers and staff base represent a diverse community and which makes me feel good about supporting their business. I am always glad to support a locally owned business which treats its staff and customers with respect.
I travel quite a distance to and from work. My car had started making a funny noise and I wasn't able to get to my hometown mechanic until the weekend. The guys at JB were great. I dropped my car off without an appointment, they gave me a ride to work(!) and called later in the day to let me know the diagnosis with cost. By the time I could get back to them, it was almost 3pm and they were still able to fit me in before the end of the day! Amazing!
The staff here is always professional, knowledge & helpful. They take the time to explain what they are doing & why. They even show you what they are talking about on your car. They give you an honest evaluation and do the work for a fair price in a timely manner. I have been a customer for several years & will continue to do business with JB Auto.I would highly recommend them.
I have taken my older cars and truck to JB and Stephen has been excellent source of information. They are very good at what they do and I appreciate them taking the time to explain to me what was done to each vehicle!
Great service, thanks!
Paul was personable, thorough, caring and, most important, honest. He easily could have told me I needed a new tire instead of plugging the defect. I appreciate that. Saved me a lot of $$$.
Great service and were able to work on my car the same day that I called!
Great personal and prompt service
Every experience I've had at the shop has been positive. They have top-notch customer service. They explain things to you in detail and have pricing worked up by the time they speak with you. They'll send you texts/pictures of what they find once they start working on your car. There are no pressure tactics. From routine oil changes to brake work, I've been very pleased with JB Auto and the service I've received.