"To the Video""Dissapointed" Not many businesses would take the time and effort to check the video. Very impressed to say the least! Thank you, Bill and James. I will be back soon.Went for simple oil change and tire rotation. Noticed the tires weren't rotated and was informed by the technician, who work on it, said 100 % they were. Little did he know that there is a distinctive mark on one of my tires, which makes wonder what other short cuts they may be taking. Knowing that he was lying, I was told my next visit would be complimentary. I was considering them as my mechanic for future issues, but not anymore.
Hi Mr Wallace, Thank you for bringing this to our attention. This is very disappointing to us also. We strive for perfection in our company. However, We did review the video tape and found that they were not rotated and we took the necessary disciplinary actions to correct this issue. I asure you it will not happen again. We still offer you the next oil change at no charge. Thank you.
- JB Auto Care